STORE REGULATIONS 

REGULATIONS

 

These terms and conditions set out the rules for making purchases in the online store operated by the Seller at the following address atelierwolimierz.com . The Seller is Atelier Wolimierz foundation entered in the National Court Register

KRS no. 0000494957

NIP 6131573478

REGON 022344870

atelierwolimierz@gmail.com, phone number: +48 503922391

In all matters related to the sale of Goods implemented through the Online Store, the Customer may contact the Seller by mail to the address: Atelier Wolimierz 59-814 Pobiedna ul Dworcowa 75 or by e-mail to address: atelierwolimierz@gmail.com.

 

§ 1 Definitions

 

1. Regulations - these regulations.

2. Customer - a person or organization but having the capacity to perform legal acts, who, under the terms of these Regulations, places an Order in the Online Store.

3. Consumer - a customer who is a person using the Online Store for the purpose not directly related to his/her business or professional activity.

4. Service Provider or Seller - an entity selling Goods through the Online Store under the terms of the Regulations.

5. Object of transaction - Goods listed and described on the website of the Online Store.

6. Goods - movable items, presented in the Online Store, to which the Sales Agreement applies.

7. Sales Agreement - a contract of sale of Goods, as defined by the Civil Code, concluded between the Seller and the Client, through the Internet Store.

8. Online Store - Internet service available at www.atelierwolimierz.com , through which the Customer may place an Order.

9. Order - the Customer's declaration of will specifying the type and quantity of Goods, aiming directly at the conclusion of the Sales Agreement.

10. Regulation - Regulation 2016/679 of the European Parliament and of the Council (EU) of April 27, 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and the repeal of Directive 95/46/EC.

Directive 95/46/EC.

 

§ 2 General rules

 

1. The Regulations define the rules for the use of the Online Store.

2. The condition for placing an Order in the Online Store by the Customer is reading the Regulations and accepting their provisions during the execution of the Order.

3. The Online Store retails handmade items. Sales are conducted via the Internet with shipping within the European Union.

4. All Goods offered in the Online Store are free from physical and legal defects and have been legally introduced into the Polish market.

5. The Customer is obliged not to provide content prohibited by law, including content that promotes violence, defamatory or violating personal rights and other rights of third parties. The technical requirements for using the Online Store include an Internet connection with a bandwidth of at least 512 kb/s and computer equipment with a Windows/MacOS/Linux operating system and a web browser in the latest stable version (we recommend Google Chrome, Safari, Opera, Mozilla Firefox) with JavaScript enabled, or other electronic equipment with an Android or iOS operating system with a web browser in the latest stable version (we recommend Google Chrome, Safari, Opera, Mozilla Firefox) with JavaScript enabled.

 

§ 3 Placing orders

 

1. All prices given in the Online Store are gross prices expressed in Polish zloty. The prices do not include shipping costs.

2. Orders are accepted through the Online Store or by email. Orders can be placed 24 hours a day, all year round.

3. An order is placed effectively if the Customer correctly fills in the Order form and correctly provides his/her contact details, including the exact address to which the Goods are to be sent and telephone number and e-mail address.

4. In the event that the data provided is incomplete, the Seller will contact the Customer. If contact with the Customer is not possible, the Seller has the right to cancel the Order.

5. When placing an Order, the Customer must consent to the inclusion of personal data in the database of the Online Store for processing in connection with the execution of the Order. The Customer has the right to inspect the personal data provided, to correct them and to request their deletion at any time.

6. The Customer may use the option of remembering his personal data by the system of the Online Store to facilitate the process of placing another Order. For this purpose, the Customer should provide the login and password necessary to access his account. The Customer's login is the e-mail address provided by the Customer. The password is a string of characters set by the Customer. The Seller does not have access to the Customer's password. The Customer is obliged to protect the password from unauthorized access by third parties.

7. After placing an order, the Customer will receive an automatic reply to the e-mail address provided confirming receipt of the Order by the Online Store.

8. The time of commencement of processing of the Order shall coincide with the moment the payment is received in the bank account specified in the confirmation of the Order (in the case of payment by bank transfer) or with the moment the Order is paid for (in the case of PayU payment) or with the moment the Order is placed (in case of selecting the "cash on delivery" option). The Order Execution Time is 14 days from the start of the Order execution.

 

§ 4 Costs and date of shipment

 

1. Orders are carried out within 1-3 working days. To this period should be added the period of execution of the order, i.e. 14 days.

2. The Seller reserves the right to the occurrence of periods of extended order processing time for reasons beyond the Seller's control, about which the Seller will keep informed on an ongoing basis on the main page of the Online Store. The occurrence of periods of extended order processing time does not require an amendment to the Terms and Conditions in § 4 paragraph 1 of the Terms and Conditions.

3. The period of execution of the Order and its delivery indicated in the Online Store is calculated in working days and begins in accordance with § 3 paragraph 9 of the Regulations.

4. The Goods are shipped to the address indicated in the Order form via InPost and the Polish Post Office, the Online Store will inform the Customer immediately if the Order form is incorrectly filled in, which prevents the shipment or may delay it.

5. The Customer shall be charged for delivery costs as specified in the delivery price list. The Customer may consult the price list made available in advance in the Delivery and Payment tab.

 

§ 5 Payments

 

1. Payment confirmation is issued for each Goods by the Online Store.

2. Payment for the Order may be made via electronic payment system (PAYPAL) or by bank transfer to the bank account of the Online Store.

 

§ 6 Withdrawal from Sales Agreement

 

1. A Customer who is a Consumer may withdraw from the Sales Agreement within 14 days without giving any reason.

2. The period for withdrawal from the Sales Agreement begins from the moment of taking possession of the Goods by the Customer, which means, among other things, delivery of the parcel to the address indicated by the Customer. The Client may withdraw from the Sales Agreement by submitting to the Service Provider a statement of withdrawal. The statement can be made on a form, a sample of which has been posted by the Seller in the Online Store, in the Returns tab. To meet the deadline it is sufficient to send the statement before its lapse.

3. In the event of withdrawal from the Sales Agreement, it is considered not concluded.

4. If the Client has made a statement of withdrawal from the Sales Agreement before the Service Provider has accepted his offer, the offer shall cease to be binding.

5. The Service Provider is obliged to return the value of the returned Goods to the Client immediately, but no later than within 14 days of receipt of the Client's statement of withdrawal from the Sales Contract. In case of withdrawal from the Sales Contract in its entirety, the Service Provider is obliged to refund the cost of delivery of the Goods (in the amount of the cost of the cheapest delivery available on the date of the order). The Service Provider may withhold reimbursement of payments received from the Client until it has received the returned Goods or the Client has provided proof of return of the Goods, whichever event occurs first.

6. In the event of withdrawal from the Sales Agreement in its entirety, the Service Provider shall be obliged to refund the cost of delivery of the Goods (in the amount of the cost of the cheapest delivery available on the date of the order). In case of withdrawal from the Sales Agreement in part, the Service Provider is not obliged to refund the cost of delivery of the Goods, unless not purchasing the returned part of the Goods would reduce the value of delivery. In this case, the Service Provider will refund the corresponding part of the value of the cheapest delivery available on the date of the order.

7.The Service Provider may withhold reimbursement of payments received from the Client until it has received the returned Goods or the Client has provided proof of return of the Goods, whichever event occurs first.

8. If the Client exercising the right to withdraw from the Sales Contract has chosen a method of delivery of the Goods other than the cheapest method of delivery offered by the Service Provider, the Service Provider shall not be obliged to reimburse the Client for the additional costs incurred by the Client.

9. The Client is obliged to return the Goods to the Service Provider immediately, but no later than within 14 days from the date on which he withdrew from the Sales Contract. To meet the deadline it is sufficient to send back the Goods to the address: Atelier Wolimierz 59-814 Pobiedna, ul.Dworcowa 75, before the expiry of this period.

10. In the event of withdrawal from the Sales Agreement, the Customer shall bear the costs of returning the Goods. In case of non-collection of the Goods by the Customer, which is presumed to be a withdrawal from the Agreement, the Customer shall be charged with the costs of returning the Goods to the Seller.

11. The Customer shall be liable for any diminution in the value of the Goods resulting from the use of the Goods beyond what is necessary to ascertain the nature, characteristics and functioning of the Goods.

12. the Service Provider shall refund the payment using the method of payment used by the Client.

 

§ 7 Warranty

 

1. The Service Provider shall ensure delivery of Goods free of physical and legal defects. The Service Provider shall be liable to the Client for physical or legal defects.

2. If the Goods have a defect, the Client may:

A. make a statement to reduce the price or withdraw from the Sales Agreement - unless the Service Provider, immediately and without excessive inconvenience to the Client, replaces the defective Goods with defect-free ones or removes the defect. This limitation does not apply if the Goods have already been replaced or repaired by the Service Provider, or the Service Provider has failed to comply with the obligation to replace the Goods with defect-free or remove the defects. The Client may, instead of the removal of the defect proposed by the Service Provider, demand the replacement of the Goods with defect-free ones or, instead of the replacement of the Goods, demand the removal of the defect, unless bringing the Goods into conformity with the contract in the manner chosen by the Client is impossible or would require excessive costs in comparison with the manner proposed by the Service Provider. In assessing the excessiveness of the costs, the value of the Goods free from defects, the type and significance of the defect found, as well as the inconvenience to which the Client would be exposed by another method of satisfaction shall be taken into account;

B. demand to replace the Defective Goods with defect-free Goods or remove the defect. The Service Provider shall replace the Defective Goods with defect-free ones or remove the defect within a reasonable time without undue inconvenience to the Client. The Service Provider may refuse to satisfy the Client's request, if bringing the Defective Goods into conformity with the Sales Contract in a manner chosen by the Client is impossible or, in comparison with the other possible manner of bringing them into conformity with the Sales Contract would require excessive costs. The cost of repair or replacement shall be borne by the Service Provider.

3. The Client who exercises warranty rights is obliged to deliver the defective item to the Service Provider's address. In the case of a Client who is a Consumer, the cost of delivering the Goods shall be borne by the Service Provider.

4. The Service Provider shall be liable under the warranty if a physical defect is discovered before the expiration of two years from the release of the Goods to the Client. The claim for removal of the defect or replacement of the Goods with a defect-free one year limitation period, but the period shall not end before the expiration of the period specified in the first sentence.

5. If the Customer has demanded replacement of the Goods with defect-free Goods or removal of the defect, the time limit for withdrawal from the Sales Agreement or submission of a statement on price reduction shall begin upon the ineffective expiration of the time limit for replacement of the Goods or removal of the defect.

 

§ 8 Complaints

 

1. Any complaints relating to the Goods or implementation of the Sales Agreement, the Customer may submit in writing to the address: Atelier Wolimierz 59-814 Pobiedna, ul.Dworcowa 75, or electronically at: atelierwolimierz@gmail.com .

2. The Service Provider will respond to the submitted complaint within 14 days of its delivery.

 

§ 9 Privacy policy and personal data protection

 

1.The Service Provider is the administrator of the databases of personal data provided by the Client of the Online Store in connection with placed Orders.

2.Issues related to the protection of personal data are regulated in the Service Provider's Privacy Policy.

3.Customer's personal data may be shared by the Online Store with other recipients of personal data than the Service Provider, as specified in par. III of the Privacy Policy, including in particular:

A.PAYPAL to the extent necessary for payment processing;

B. mBank S.A. ul. Senatorska 18 00-950 Warsaw post office box 728, to the extent of the Bank's settlement of payments made by customers of the Online Shop.

4. If the transfer of the Customer's personal data takes place:

A. in order to conclude a Sales Agreement with the Online Store, the provision of personal data by the Customer is a condition for the conclusion of the Sales Agreement. Providing personal data in this situation is voluntary, however, the consequence of not providing such data will be the inability to conclude a Sales Agreement with the Online Store;

B. to the Bank in connection with the processing and settlement of payments made by the Customer of payments to the Online Store via the Internet using payment instruments, the provision of data is required in order to process the payment and provide confirmation of its execution by the Bank to the Online Store;

C. to the Bank in order for the Bank to verify the proper execution of the agreements concluded with the Online Store, in particular to ensure the protection of the interests of the payers in connection with the complaints submitted by them, the provision of this data is required to to enable the execution of the agreement concluded between the Online Shop and the Bank;

5. In matters relating to the protection of personal data and not regulated by the Regulations, the provisions of the Privacy Policy and the Civil Code and relevant provisions of applicable Polish law, as well as European Union law, in particular the Regulation, shall apply.

 

§ 10 Change of Regulations

 

1. The Terms and Conditions are subject to change. We recommend reading the Terms and Conditions each time before placing an Order.

2. Orders placed by Customers before the effective date of changes to the Regulations will be processed in accordance with the existing provisions of the Regulations.

 

§ 11 Final provisions

 

1. The content of the Terms and Conditions may be recorded by printing or saving on a medium of choice.

2. In the event of a dispute concerning the Sales Agreement, the Client and the Service Provider agree to seek an amicable solution to the dispute. The governing law for the resolution of any disputes arising under the Terms and Conditions shall be Polish law.

3. The Client may take advantage of out-of-court means of handling complaints and pursuing claims, including mediation. Lists of permanent mediators and existing mediation centers are provided and made available by the presidents of the relevant District Courts.

4. Any disputes related to the Sales Agreement may also be resolved by the Customer through the ODR online platform.

5. The Regulations are published in the English language version.

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